FAQ

Do you have questions about our partnerships or retail experience? There’s a chance we’ve already thought of your question and have an answer ready to go. But if not, please contact our customer service here.  You may also email our Brand Manager, Hannah at hannah@kygirl.com. 


PARTNERSHIPS

Refuge for Women

What is Refuge for Women?

Refuge For Women is a non-profit, faith-based organization that provides specialized care and safe housing for women who have escaped trafficking or sexual exploitation.
Learn More

How does Kentucky Girl help Refuge for Women?

We feature their stories and mission on our website and social media in hopes to raise awareness and support for their organization.

Quarterly Campaigns

What is a Quarterly Campaign?

We are dedicated to highlighting and supporting women and charities across the state that are making a positive impact in their communities. Each quarter the Kentucky Girl committee will choose an organization to partner with for 3 months. Throughout this period we will donate a portion of a specific merchandise purchase price back to your cause and raise awareness through our website and social media accounts.

What type of organizations or charities does Kentucky Girl partner with for Quarterly Campaigns?

With a passion rooted in serving women, children, and families, as well as the homeless and abandoned animals throughout Kentucky, we look for organizations and charities that share these same values and serve the same demographic. Each quarter, the Kentucky Girl committee will review submissions and select a charity or organization that best fits our mission and values.

Unsure if your charity aligns with our mission and values?

Feel free to reach out to our Brand Manager, Hannah Sparks, with the name of your charity, location and a brief summary about what you all do and who you serve!
Message Hannah

How do I inquire about a potential campaign partnership?

Please reach out to our Brand Manager, Hannah Sparks, with all inquiries about partnering with us. We look forward to hearing from you!
Message Hannah

Who are our previous campaign partners?

You can view all previous charities we have partnered with here.



BRAND AMBASSADORS


What are Kentucky Girl Brand Ambassadors?

Our Brand Ambassadors are women that share their hearts and lives with other Kentuckians, whether that’s through a nonprofit, organization or personal mission. They are driven by purpose and a cause bigger than themselves. We highlight Brand Ambassadors to amplify their story and share their mission with others.


What do you look for in a Brand Ambassador?

We are passionate about serving women, children, and families, as well as the homeless and abandoned animals throughout Kentucky. We look for women that share these passions and serve these groups.


What do Brand Ambassadors do?

As a Kentucky Girl Brand Ambassador, you will encourage and inspire others through telling your story and having it shared on our website and social media. Throughout your time on the Kentucky Girl team, sharing your passions and mission will be your primary task, along with representing Kentucky Girl with positive and fun shoutouts on personal social media. Together, we can empower others to learn more or get involved with special causes throughout the community.


How do I nominate a “Kentucky Girl” Brand Ambassador?

1) Fill out the contact form.
Form

2) Tell us what your friend is passionate about and why she should be a Kentucky Girl Brand Ambassador

3) Follow us on social media to stay up-to-date with our Brand Ambassador program



SHOPPING & CUSTOMER SERVICE


Return & Exchange Policy

We want you to love your Kentucky Girl merchandise! We are happy to exchange or refund you if you are not happy with your current product. Just stop by any Kentucky Girl location near you. Store locations can be found here.


Can I place an order over the phone?

For credit card security purposes, we cannot fulfill any phone orders. Please place all orders online or in store!


I don’t see my size online, does that mean you are sold out?

Good news... There is a chance one of our brick and mortar stores will have the style and size you are looking for. See our list of our locations and other stores where our products are available here.


Media

If you are a media outlet interested in doing a story about our company or products please contact us at the link below.
Message us